Westralian Strata Services

I have a fantastic experience with this company. The team is professional, responsive, and very helpful. Thank you for your good work.

Rude staff who ignore emails from paying clients. They try to slip in new services/fees without any prior discussion, will outright ignore emails querying this, and then blame you for not having contacted them to tell them you've not had the service before (despite them having ignored your emails that clearly state such)

Since Raymond Li from Westralian Strata Services began looking after our small block of commercial units I have had excellent service. Raymond responds quickly and efficiently to all my queries and always has helpful advice. Colleen Prout

15 years in property management and I can confidently say this Strata company is one of the worst out there and that’s saying a lot as I work and communicate with many Strata companies daily. Do yourself a favour and avoid them at all costs!! In response to your reply - to which you leave me no option of rebuttal, I am a property manager of a complex whereby Raymond Liu manages the adjacent property - an occupant of his smashed their car though a fence and caused major damages to my owners property. This was in December 2022. The fence is still not repaired, Raymond takes no accountability for the poor way in which he both handled this job and his unprofessional communications (when he actually bothers to respond) - so feel free to contact me, you have my details and there is no point claiming otherwise. I look forward to speaking to someone soon. Edited again; Untrue accusations, read the emailed correspondence dating back 18 months. We did not refuse to pay 50% or halt the work. Raymond Liu took it upon himself to issue a work order based on a quote and cost for fence replacement we nor the owner or owners insurance company had never received or even sighted before and gave us no option prior to taking it upon himself to arrange work and demand we pay 50%. The quote provided did not even include the colour colourbond to be used. We requested a copy of the quote to forward to our insurer for approval PRIOR to completing the work. A very simple and logical request. Since that date Raymond had threatened to “close” the claim (not his role) and also accused us of not obtaining our own quotes. Mind you, it took him over 7 months to even obtain one single quote himself! Our insurer (and owner) has repeatedly requested the name and mobile number of the occupant who drove through the fence only to be provided excuses as to why that information cannot be provided (she is elderly; she doesn’t have a mobile, they can’t give us her name) however, the owner’s Insurer requires this information before they can complete and finalise the claim. Failure to provide occupants name and details after an incident falls on Strata. The Strata company, if they did their job properly, would have record of all occupants for insurance purposes. Raymond’s conduct, manner and continued false accusations have been met with evidence to the contrary; every time. Have the owner of this Strata company contact me directly as I’m sure Raymond is not providing all of the information at hand, that appears to be his MO. Alternatively I am happy to post screenshots of emails from Raymond confirming all of the above and his bullying antics. Trisha Watson