Strata Administration Services

There are people working at Strata who make mistakes, one is a bookkeeping woman. In April last year I paid 108.10 for ‘water’ she accidentally put it in Levy Later when she found out, took it out and put the money in Levy credits, that was illegal! She is not allowed to put my money for water in Levy Credits. I have proof with my bank statements that I paid. In August I received an ‘outstanding’ invoice for that same amount, was 90% positive that I paid and checked it ‘after’ I paid it for ‘the Second time! She put that money again in Levy. And I wrote six letters to them, one signed by a Justice of the Peace. three letters returned. Now she claimed that my 2e payment for water fills the ‘gap’ from April! She wants to use my second payment to cover her mistakes! No way! Was her stupid fault! And there is no money to return it! Is rubbish. If I pay for water she is not allowed to put that money towards Levy - she did that twice! She is not fit to do this job! If I was her boss, I kicked her out! I did 20+ years MyOb accounting for our own company and did so well, received many compliments from our accounting firm in Kings Park who did our Tax returns! Every single year! I know figures! She has no Clue how to do good accounting! They owe me money!!! I am working now with a Debt Collector! I demand my money back, the ‘second’ payment from October last year. She should take my payment for water ‘out of Levy credits’ and put that in the April gap! If she had done that earlier there was no need to send me an outstanding invoice! Last month I received in Invoice with a discount for $73.85 ! Only 2days later she sent me an outstanding invoice for that same money! Is she crazy or not! I received letter four back today, that was a expresse letter with the name of the Debt Collector. I don’t understand that Ben, the manager don’t react at her severe mistakes! Twice put my ‘water payments’ in Levy! She had no clue how to do it! Recently these activities have checked….. I am going to send them all the paperwork! Then they can see what kind of errors they missed! Not good! 6 letters sent - returned! Is extremely bad! In the last one how much they owe me $108.10 + $45.50 postage! I got an idea…. (offer) to take them to court! If I did that - she will 100% loose it and have to pay the court costs as well! 👍👍👍👍 They still have not paid me back. And all my mail had been sent back and now an express letter met een card for the manager Ben to sign by him refused and I think that the woman from finance knows more about that. He never got my letter! See my photos! Thank you. 🌷’Now’ already 7th of July and still no payment! SCANDELOUS 👎🏻

This is in my own opinion about the poor behaviour of this company and specifically the behaviour of our strata manager Koebie Forward. We have been having devastating water issues and water damage which was brought to strata’s attention over 5 months ago and we have had to fight to get plumbing reports (because it showed it’s strata’s responsibility to fix) and the entire time the starta manager Koebie Forward actively ignores phone calls and emails. The council of owners and the Chair have said repeatedly said that he also does not respond to them and blatantly ignored emails and phone calls. If he does respond his emails don’t address any of the HUGE problems we are facing and his attitude towards us is extremely poor. This is actually the second time I wrote a poor review but he sent a very nasty email to my mother threatening us with legal action about my review so I relented and took it down. But with how serious this situation is getting and the fact that it’s been over 5 months with nothing fixed and being continuously being ignored the review must go up. There have been many neighbours who have had leaks and nothing has been fixed. It is also very worrying as this is a severe health risk. I also think if Koebie threatens legal action over this review again that would be good as more eyes will be on the problems we are facing. Which is devastating and carry a significant health risk.

As a group of owner-occupiers, our experience with this strata management company has been extremely disappointing and concerning. We have been paying increased levies for a specific project (plumbing and driveway works) that was approved in April 2025. Nearly 12 months later, the works remain incomplete. What should have been a straightforward project has been mismanaged to the point of complete failure. The most alarming issue is the cost blowout. The original paving component was budgeted at approximately $3,800, yet we are now being presented with quotes around $23,000 an increase of over 500%. The contractor responsible was recommended by the strata management company, raising serious questions about their due diligence and oversight. Communication has been poor throughout. Owners were not proactively informed of delays and have only received updates when we have chased for information ourselves. There has been a clear lack of transparency, with limited documentation available and unnecessary barriers placed on accessing records including being told we must attend their office in person and find the informationourselves at a cost! Despite collecting funds specifically for this project, there is still no clear explanation of where the money has been allocated, and we are now being asked to approve further levy (which are already doubled) increases before the current works are even completed. Overall, this reflects poor project management, inadequate communication, and a lack of accountability. As owners, we expect transparency, competence, and delivery on commitments, none of which have been met. I would strongly recommend others carefully consider their options before engaging this company.

Poor experience, repeatedly have to follow up of requests, funds spent contrary to direct instructions from council of owners. Dishonest excuses about why requests have not been actioned.

Good staff 👍