McGrath Estate Agents Parramatta

Unfortunately, my experience with McGrath Estate Agents Parramatta has been very disappointing. It was extremely difficult to get in touch with property manager. I have to call the office just to speak to someone. Each time, they took my details and assured me that someone would get back to me, but I never received a response. What frustrated me the most is the lack of communication and clear timeframes. Even a simple update such as, “We’ll get back to you within two business days,” would have made a big difference. After living in Australia for 14 years, this has been the worst experience I’ve had with a real estate agency.

My experience with Joe Wehbe was extremely disappointing and, in my opinion, highly unprofessional. McGrath should seriously reconsider whether this is the standard of customer service they want representing their brand. From the moment my family and I walked into the open home, Joe came across as arrogant and dismissive. When we finally had the opportunity to ask a few questions, we felt that he spoke down to us and made assumptions about our financial position, leaving us with the impression that he believed we couldn't afford the property. Coming from humble beginnings, we don't believe anyone should have to dress or speak a certain way to be treated with basic respect and courtesy. Every prospective buyer deserves to feel welcomed and valued, regardless of their appearance or background. This was one of the most negative experiences we've had with a real estate agent, and it reinforced many of the stereotypes that give the industry a poor reputation. Based on our experience, I would not recommend dealing with Joe Wehbe.

Our experience with Joe Wehbe was extremely disappointing. From the moment we arrived at the open home, he came across as dismissive and arrogant. When we asked questions about the property, we felt he spoke down to us and made assumptions about our ability to purchase the home. Professionalism and respect should be shown to every potential buyer. Unfortunately, Joe Wehbe failed to provide either. Based on our experience, I would not recommend dealing with him.

I can only describe my experience with McGrath Parramatta as truly disappointing, particularly with their Head of Property Management, Tamsin. I withdrew my property from McGrath Parramatta as my managing agents due to their lack of ability to follow lawful directions, and inability to enforce the provisions under the Residential Tenancy Act NSW. The consistent pushback I received whenever I provided instructions was stressful and deeply concerning considering my instructions were always in line with my rights as landlord under the Act. The advice provided by Tamsin's team was, on more than one occasion, in direct contradiction with the Residential Tenancies Act. The biggest issue I had of recent was being told I was unable to increase my rent, despite 12 months having clearly lapsed. I was advised that because I failed to increase the rent on renewal of the lease, that I could not increase until the lease expired. I was even told that this information was expressly written in my tenancy agreement with the tenant, however upon review of my agreement, there is no where in there that stated any commitment to the rent amount for the remainder of the term, nor was there any clause waiving my right to increase the rent within my rights of 12 months lapsing since the last increase. When I raised my concerns directly with the Head of Property Management, I was met with a condescending and sarcastic tone (from beginning to end). What was most unprofessional was Tamsin's contradictions in her own advice within the same phone call. When I pointed out the misinformation, she initially accepted responsibility and advised they are implementing measures to avoid this mistake from reoccurring, then moments later redirected the blame back to me. I was also informed she would need 48 hours to review my file — only for her to admit she had only looked at it that afternoon before calling me. Furthermore, her own team had provided a rental appraisal, which I based and argued my losses on, due to their miscommunication, and she then proceeded to argue with me about this appraisal, disputing her own team's figures. The experience was misleading, deceptive, and deeply unprofessional from start to finish. I am truly taken aback and disappointed with the level of unprofessionalism provided. I won't be returning to McGrath Parramatta, especially under Tamsin's management, and I will not be recommending anyone to use their services.

the REA cant tell if my toilet has been fixed according to the Australian Standard. He did however agree that John Macgrath wouldn't live with it in his house. He is not a plumber, but he understands how i feel but his hands are tied because the landlord says its fixed. What a tough spot for him to be in, poor guy