PPD Real Estate

I recently had the pleasure of working with Jessica Gibson-Clarke while searching for a rental property, and I couldn’t be happier with the experience. After relocating from the UK, finding the right apartment in Sydney was quite stressful, and I had been searching for weeks without success. From the very beginning, Jessica was incredibly supportive, professional, and encouraging. She was always quick to answer my questions, kept me updated throughout the process, and made what could have been an overwhelming experience so much easier. Thanks to Jessica’s dedication and guidance, I was able to secure the apartment I really wanted. Her communication was excellent, and I always felt that she genuinely cared about helping me find the right home. I highly recommend Jessica to anyone looking for a knowledgeable, responsive, and genuinely caring real estate agent. Thank you again for all your help!

Charming presentation, but lacks operational depth and proactivity for a changing market. I recently engaged Christian West to sell my property in Maroubra. Personally, he is charming and transparent. However, the campaign for our fully renovated semi concluded without a formal written offer. In March, we had two active offers on the table. Christian appraised the property 10% higher, and we transitioned to his agency. Unfortunately, the appraisal failed to take into account the shifting market conditions at that time. The campaign ultimately yielded only an email expression of intent that was approximately $300,000 lower than the offers we already held in March. Furthermore, we were subjected to significant pressure to accept this low-ball offer. It is concerning to consider the implications for vendors who are in an urgent position where they must sell and find themselves similarly disadvantaged by this approach. While he worked very hard throughout the campaign and covered the marketing costs himself, the incorrect pricing strategy meant this effort was misdirected. Contract and Resource Strategy: By default, Christian requests a 120-day exclusive agency agreement. Vendors should note that under NSW property regulations, if an agreement is longer than 90 days, a 30-day written notice period is required to terminate after 90 days. If you choose to give him an opportunity, it is highly recommended to limit the agreement strictly to 4 to 6 weeks. His operational pattern is to allocate maximum resources to the property during the first 2 to 3 weeks; if it remains unsold after this window, the listing loses momentum and priority. Administrative and Buyer Management: Administrative execution was a consistent issue. Strategy meetings were conducted without notes, resulting in miscommunications. Furthermore, he was unable to answer buyers' queries that were already covered in the contract. When advised that a lead agent should be familiar with the contract, he stated it was not his job and directed buyers to their solicitors, leaving him without a full understanding of the property profile he was representing. Crucially, Christian tends to wait for buyers to call rather than proactively chasing leads. While passive management may work in a booming market, it fails in a challenging market where active buyers are scarce. During our campaign, he failed to contact a key buyer for 21 days. Consequently, that buyer purchased an alternative property, leaving ours unsold. Information Integrity and Market Performance Data: Christian also demonstrated poor judgment regarding data integrity. He did not provide formal written reports, relying instead on verbal updates after open inspections. Status updates presented as definitive facts regarding buyer interest frequently turned out to be his own subjective perceptions, providing an inaccurate outlook on the campaign's progress. When the strategy failed, professional accountability was absent, with the feedback shifting entirely to blame the market. Furthermore, publicly available performance metrics on realestate.com.au corroborate these operational inconsistencies. An analysis of his profile data reveals that his ratio of client reviews relative to total properties sold is significantly lower than his industry counterparts. This statistical discrepancy strongly points to a broader historical trend of low post-campaign client satisfaction and retention. Summary: Christian's high-energy approach may be suitable for a booming market. For a challenging environment, I recommend an agent with stronger proactivity, greater attention to detail, and proven negotiation grit.

Excellent leasing experience with Alexa Duffy (5 days in the market) and the whole leasing team including Fiona and Lucy who do a wonderful job. I highly recommend these girls!

Very poor communication and extremely frustrating experience. I have been trying to contact the agency for weeks regarding my lease agreement and bond transfer, yet no one responds or provides clear updates. Despite being told paperwork had been “actioned,” the incoming tenant confirmed she never received anything. The lack of urgency, communication, and follow-through has made an already stressful situation far more difficult than it needed to be.

I had my property rented out for over two years with PPD. In that time I had about 6 different property managers with extremely poor communication and issues that were never raised with me. I could not conscionably recommend PPD for property rental