Raine & Horne Gosford

I enquired about renting out the house I own and was met with a passive aggressive tone. Melanie Fumstone laughed and said I was “too young to own a house.” I’ve noticed other reviews mentioning Melanie too, and the standard “no record” replies make it seem like complaints aren’t taken seriously. In the end, I contacted the agent who originally sold me my property, who is now a principal at another real estate agency, and had no issues at all. I also don’t want to speak to Katie, I already found an agent and am simply leaving this review for others.

AVOID THIS REAL ESTATE! HEALTH CONCERNS! Didn’t know people could care so little about someone’s health as the people at Raine & Horne. We were lied to about mould being “sun discolouration” on the condition report and they have failed to rectify anything in a timely manner. (It has been over 3 months). The walls are saturated and mould is all throughout the apartment which apparently they didn’t notice (isn’t that their job to make sure the property is of safe living conditions?). They also included photos of the mould in the condition report!?!?!?! The staff are rude, unprofessional and incompetent. When we went in to express our concerns we were made out as liars and being disrespectful towards them. They have allowed us to move into a property that is unsafe and we are paying almost $700 a week rent! Would not recommend anyone to use this real estate agency. Completely agree with other people’s reviews on how this business is even still running and how these people still have a licence to practice… further training and competent staff is essential! But it doesn’t seem as though they take on anyone’s feedback looking at other reviews. Will be taking further actions :( a few photos attached for reference.

Melanie (my PM) and the team have been proactive in all dealings, the app/portal is easy to use and track your property & their trades are fairly priced while delivering excellent work. Highly recommended as a PM for investors.

Just want to thank Chloe for her hard work throughout the year...Very quick to help with house repairs, difficult situations and always has a caring attitude...Thanks Chloe, Karen and Terry Whiteley